Refund policy

Returns

Each EDREN product is made to order. Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or other buyer-preference reasons. Please review the product description and size information carefully before placing your order.

Replacements are provided only for approved claims involving damaged, defective, misprinted, or incorrect items.

If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at support@shopedren.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

We will review the issue and, when approved, arrange an appropriate replacement or refund at no additional cost to you.

Please do not send an item back without contacting us first. If a physical return is required, we will provide instructions after reviewing your request.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Cancellations

Orders may only be canceled before production has begun. Because orders can enter production quickly, we cannot guarantee that a cancellation request can be completed after an order has been placed.

Contact

support@shopedren.com